FAQ

We strive to streamline the ordering process, making it effortlessly simple for you. In fact, you have the convenience of checking out directly on our website if you prefer. Here, you won't encounter any pushy sales tactics. Our prices are transparently displayed, and for more complex solutions, we can always share an approximate cost.

However, we recommend reaching out to our team for personalized guidance. Understanding your packaging needs and volume is crucial, as our extensive experience allows us to suggest the most suitable machinery.

Sending a sample to our offices is encouraged, enabling us to conduct rigorous accuracy and speed tests to ensure it aligns with our standards before proceeding with your order.

Transparency is integral to our ethos, exemplified by our clear invoicing process:

✓ 20% Upfront: This enables us to design your machine
✓ 20% Which enables us to commence manufacturing
✓ 50% Prior to delivery
✓ 10% Upon installation

Throughout this journey, we maintain open communication, providing regular updates and diligently working towards meeting your deadlines. However, the more lead time we have, the smoother the process unfolds.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Absolutely, we understand the importance of flexibility when it comes to payments.

For our more complex solutions, we typically break down the payment process into stages, from the initial order right through to delivery.

However, if you're seeking even more flexibility, we've partnered with Complete Leasing Solutions to offer leasing and finance options. Our team members are well-versed in these options and can provide you with further information upon request.

We understand the financial commitment involved in business investments, which is why we strive to accommodate various payment needs.

It's worth noting that our machines not only enhance operational efficiency but also reduce waste and increase production.

Explore our ROI Calculator to discover how quickly your investment in our machines can pay off.

While we're in the process of developing a live tracking portal, rest assured that our Scayl Solutions expert will keep you informed every step of the way.

Occasionally, challenges or delays may arise, especially with international shipping, but our experienced team is adept at navigating through these issues.

You can expect accurate updates regarding your machine's status and anticipated delivery timeframe at each stage of the process.

Please note that prices listed on our website are exclusive of VAT.

VAT will be added at the checkout and reflected in the final invoice unless you're in a country where VAT regulations don't apply

Our VAT registration number is 340 8199 95. If you have any questions or require further clarification regarding VAT, feel free to reach out to us. We're here to assist you every step of the way.

If you're ordering an item that we keep in stock, rest assured that we'll have it assembled, tested, and dispatched within 7-10 days. Depending on the size, we ship via DX Express or Pallet Ways, and you'll receive a tracking number once it's ready to go.

For more complex solutions, please expect a delivery timeframe of between 12-14 weeks. This includes the initial design stage, sign-off from drawings, commencement of production/fabrication, and delivery to the Scayl HQ

Our machines are trusted across the globe, and we're well-versed in safely shipping them to destinations in Europe and beyond. We partner with a specialist company to handle the transportation of machinery, which may add a few extra days to the dispatch process due to our meticulous packaging standards.

Upon arrival in your country, please be aware that you are responsible for any applicable duties or taxes.

For more detailed information about international shipping and to discuss your specific needs, don't hesitate to reach out to us on 01748 471 299

Shipping large machines from our Lin or Max range is contingent on various factors. Once we have a clear understanding of your specific solution requirements, we can work on providing you with an accurate shipping quote tailored to your needs.

As a reference point for our smaller machines:

Phil 300/Seal 1500: £69.99
Phil 2500/5000/Duo/Seal 2000: £199.99

Please note that these prices are subject to change and may vary depending on your location and other logistical considerations. Feel free to contact us for further details or to discuss your shipping requirements in more detail.

Items from the Phil / Seal range must be returned within 7 working days of receipt, subject to the terms outlined below:

✓ Damaged items must be reported within 24 hours of receipt.
✓ Returns for items from the ✓ LIN or MAX range are non-refundable. These machines are bespoke to your production line, undergo rigorous testing, and are unlikely to arrive non-functional with your product.
✓ Returns for items from the ✓ Phil and Seal range are considered on a case-by-case basis and are subject to a 30% restocking fee.
✓ We strongly recommend consulting with a member of our team before purchasing an item. Our experts can provide guidance on whether a particular machine will suit your product. If a product is purchased without consultation, the return process may be more challenging.
✓ If a return is approved, the item must be shipped back to Scayl in the same condition it was received.

Please contact us if you have any questions or require further assistance. Our team is here to ensure your satisfaction with our products and services.

Once your refund has been approved by a member of our team, we will guide you through the following terms:

✓ Items must be returned in the same condition as delivered.
✓ A 30% restocking fee will be applied to returned items.
✓ Please return your items via a tracked method and notify our team of the delivery times. This allows us to have a member of the team available to accept delivery.
✓ Upon receiving the returned item, we will inspect and test it thoroughly.
✓ You will receive a confirmation email once the return has been processed.

A refund, minus appropriate fees (shipping, restocking), will be issued within 7 working days. If you have any questions or require further assistance, please don't hesitate to contact us.

While we strive to deliver your items in perfect condition, we understand that occasionally our delivery partners may fall short. Despite our efforts to package your items safely, mistakes can occur.

If you receive damaged products, we kindly ask that you report them ideally upon receipt, or within 24 hours thereafter. Our team will then guide you through the next steps. Depending on the extent of the damage, we have multiple options available to swiftly get you back up and running as soon as possible.

Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently. Simply call us on 01748 471 299 and speak to one of our customer service team.

Our machines are manufactured in China according to our specifications. However, each machine comprises parts sourced from various locations across the globe, including the US, Germany, Taiwan, Japan, and more.

To ensure the highest quality and compliance with UK and EU regulations, we have in-house engineers as well as external electrical engineers who conduct rigorous checks on our machines before dispatch. These checks guarantee that our machines meet the required standards and are fully compliant with all relevant regulations, providing you with peace of mind regarding safety and performance.

★ 1 Year Manufacturer Warranty
Your Scayl packing and sealing machine includes a standard 1-year manufacturer warranty. Our UK-based engineers are on standby to promptly resolve any issues, minimizing disruptions to your business. We offer onsite repairs at no extra charge, prioritizing your needs to minimize downtime.

★ Extended Second Year - Bronze Tier
Enjoy an additional year of Bronze Care beyond the manufacturer warranty. While we continue prioritizing your repairs, there may be a nominal fee for callouts or parts contributions, depending on your machine model. Our goal is to provide support while minimizing financial impact. Contact us for details.

★ 5 Year Warranty - Turkey Solutions
Our exclusive 5-year warranty covers our turnkey fully automated solutions. For complete details, simply inquire with one of our team members. We recognise that purchasing machinery can be a significant investment, particularly with fully automated processes starting at £10,000. Rest assured, while we boast competitive and transparent pricing, we go the extra mile by standing behind our machines! Our commitment is to revolutionise the market's approach to selling machinery. Our products are competitively priced, expertly crafted, and now backed by a comprehensive 5-year warranty.

★ Lifetime Support Guarantee
Count on Scayl's ongoing support throughout your machine's lifespan. Access our team easily through our website, even after hours. Our experts offer phone diagnostics and troubleshooting guidance, backed by a stock of spare parts for quick repairs. We may also offer loan machines for a small postage fee, subject to terms and availability. Learn more about our Lifetime Support Guarantee.

Read our full terms here

Our Phil and Seal range typically arrives fully assembled, tested, and ready for immediate use. However, more complex solutions require assembly and setup.

We offer comprehensive setup and training options to facilitate a seamless transition for your business and staff. Contact our in-house team, who can guide you through the available options and ensure that your setup and training needs are met efficiently.

We have onsite set up and training packages from £399 available to view here

Like any new piece of technology, a certain level of familiarity is essential for effective operation. That's why we offer onsite setup and staff training services to ensure your machine functions perfectly upon delivery.

Onsite setup and training from £399

For our smaller machines, we customize specifications to suit your packing requirements and provide instructions on how to adjust them as needed. Larger solutions may require additional support, but rest assured, we're always available to guide you through the process and address any concerns you may have.

See our setup guide for Phil machines

All contact points on the Phil and MAX range are conveniently accessible for cleaning using tool-less release. This can be done using compressed air, a vacuum cleaner, a brush, or a simple spray on a cloth. For a demonstration, please refer to tour guide here

*Spare parts are available for the Phil range only, with bespoke solutions ordered externally.

Welcome to Scayl, where simplifying business operations is our expertise!

Since our inception in 2015, we've been dedicated to innovation and efficiency. Partnering with BRUU tea company, we introduced the groundbreaking Y-1 machine, boosting production by 90% and reducing waste by 35%.

Amidst the challenges of the COVID-19 pandemic, we stood firm as a reliable partner, supporting businesses in adapting and thriving. Led by David Martin, our founder, our team ensures excellence and customer satisfaction in every aspect of our operation.

Today, Scayl offers a comprehensive range of machinery, from compact units to fully automated packing lines, catering to businesses at every growth stage. We've revitalized We-pac into a valuable asset, collaborating closely with businesses to optimize supply chain dynamics.

As we look ahead, our commitment to innovation remains steadfast. Whether you need a small-scale machine or a fully automated packing line, Scayl is here to guide you towards smoother operations and increased efficiency.

Ready to transform your business? Contact us today and let Scayl be your partner in success!

Spearheading Scayl's mission is our esteemed Founder and CEO, Captain Scott, whose unwavering commitment to excellence drives our collective vision forward.

Leading our operational endeavors is Dave, our dedicated General Manager, who orchestrates the seamless execution of technical solutions and quotes with precision.

Jenny and Ross, our seasoned in-house solutions experts, stand as pillars of knowledge and expertise, providing invaluable guidance and support to our clients.

Adding a dynamic edge to our team is Daniel, our Sales and Marketing Specialist, whose innovative strategies and passion for growth propel our brand forward in the digital landscape.

Together, we form a cohesive unit, united in our dedication to delivering exceptional solutions, fostering innovation, and surpassing client expectations at every turn.

Visit our Meet The Team page to put faces to the names and meet the talented individuals behind the scenes!

During office hours, we offer a direct live chat feature for immediate assistance. If you need any help, simply send us a message, and within an hour, a member of our team will be ready to assist you.

Live Chat

Scayl Head Office & Warehouse*
7A Mercury Road,
Gallowfields,
Richmond,
North Yorkshire,
DL10 4TQ. UK

T:   01748 349 112
E:  hello@scayl.co.uk

We understand that issues may arise over the weekend or outside of regular office hours. While we don't have a dedicated out-of-hours support team, we're committed to minimizing downtime for your business.

The best way to reach us during these times is via WhatsApp on 01748 349 112.

A member of our team will make every effort to respond to you as promptly as possible.

With the purchase of any machine, Scayl offers Lifetime Support through our dedicated customer service team.

We understand that occasional stumbling blocks can occur with any appliance, which is why we're available Monday to Friday to assist you.

Reach out to us via email, phone, or WhatsApp, and our friendly customer service team will promptly address your concerns. Many issues can be diagnosed and resolved over the phone, but for more complex issues, we recommend booking your machine in for a service or repair with our skilled onsite engineer. Additionally, we provide video call support to help rectify any issues, and for our larger range, we offer service contracts to minimize downtime.

Our Phil range of machines is pre-programmed at Scayl HQ to seamlessly match your product specifications. We also provide a comprehensive selection of troubleshooting and training guides on our Solutions Centre.

While basic setup and operations are covered during onsite initial training with our larger machines, for more extensive training tailored to your team's needs, we recommend our onsite setup and training packages, starting at £399 -Read More

We maintain a diverse inventory of spare parts, and if an item is not in stock, we can typically source and dispatch it within 7 working days. Explore our range of options in our Spare Parts Centre, or feel free to give us a call to discuss your specific needs on 01748 471 299.

If you're encountering an issue with your machine, we recommend visiting our Solutions Centre in the Resource Hub as the first step. Here, you'll find numerous tips and tricks on machine maintenance and cleaning. If you can't find the answer you're looking for, feel free to reach out to us via email, phone, or WhatsApp for a quick response.