Terms and Conditions

★ If we delivered the wrong item or it arrived damaged then please inform us within 24 hours of delivery.
★ We can then arrange a replacement and collection service free of charge. If you notify us after this period then we reserve the right to reject your return.
★ Goods returned must be insured to cover the total value in case they are lost or stolen, they must have adequate protection and our packing machines should be returned with the transit bolts installed.
★ View our Warranty Information.
★ Before any returns are authorised, please send over as much photographic and video evidence as possible, either to our WhatsApp business number +44 (0)1748 349 112, or to our email address hello@scayl.co.uk.
★ Returns for items from the LIN or MAX range are non-refundable.
★ Returns are subject to a 30% restocking fee.
★ We ask that you give us a reasonable chance to put right any teething issues you may experience with your machine.
★ We strongly recommend consulting with a member of our team before purchasing an item. Our experts can provide guidance on whether a particular machine will suit your product.
★ We'll assess your return within 14 days of receiving the machine. Once our engineers determine the refund amount, you can choose between store credit or a cash refund. If you select a cash refund, we'll process it within 30 days of the final assessment.
★ We recommend scheduling a yearly service on our machines. This vital maintenance will ensure efficient running of the machine and continued reliability. See our Service Packages
★ Scayl cannot be held responsible for any accidents resulting in improper use of the machines
★ Our machines are only suitable for dry ingredients and cannot get wet, other than general cleaning and wipe down.
★ Our machines are sold as Packing Machines
★ The scales on our machines are not Trade Approved so if you are selling to consumers based on the weight you would need to check the weight on a Trade Approved Scale. More information can be found on the GOV website.
★ Packing claims are based on comparison tests with our machines and packing loose tea by hand using a scoop, funnel and scale.
★ Our machines carry the CE mark and conform to the EMC Directive 2014/30/EU (Reference: LCS170518038E May 2017), The Machinery Directive 2006/42/EU and LVD Directive 2014/35/EU (Reference: LCS170518002CS June 2017) under EN 61000-6-4:2007+A1: 2011, EN 61000-6-2: 2005, EN 61000-3-2: 2014, EN61000-3-3: 2013, EN 60204-1: 2006+A1: 2009+A2: 2010; EN ISO 12100: 2010; EN 14121: 2008
★ All our spare parts are restricted items that can only be purchased from current and/or previous customers, in order to ensure we are meeting their needs. We reserve the right to prohibit any sale based upon our belief regarding the purpose of purchase and the use of our products.